Política de Entrega, troca e devolução
If you’d rather exchange your purchase for something new, great! Simply bring it into RICCA JEWELRY within 30 days after your order was shipped.
Please note: If paying with PayPal, Progressive Leasing, or Affirm, returns must be processed via our online store only and are not eligible for exchange. Watches may be returned or exchanged within 30 days after the purchase was shipped if in original condition with its packaging, warranty documents, and instructions. In certain states, gift cards may be refunded for cash once the balance is below the applicable state law threshold: Under $10.00 in California; under $5.00 in Colorado, Maine, Massachusetts, Montana, New Jersey and Washington; under $1.00 in Oregon, Rhode Island and Vermont.
HOW TO SHIP YOUR RICCAJEWELRY.COM RETURN
FOLLOW THESE EASY STEPS:
Box your item up securely, in the original packaging if possible.
Your packing slip and all original documents MUST accompany your return. Let us know your reason for returning the packing slip—we’re always looking for ways to do it better!
Stick the pre-printed return label on the center of the box and your pre-printed return address on the top left corner of the box.
Ship your package pre-paid and insured for the full purchase price to:
43 Broad St Hudson MA - Suite A401 - Zip Code 01749
WHAT HAPPENS NEXT?
Our Quality Assurance team will inspect your shipment before we can process a refund. If everything looks good, we will credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
Please note: We can process RICCAJEWELRY.com returns by mail, but any purchase made in store must be returned or exchanged in person at a Ricca Jewelry. Ricca Jewelry Inc isn't responsible for merchandise that's not received or not returned in accordance with these terms.
OUR RETURN & EXCHANGE POLICY
You may return your purchase within 10 days of the purchase date. You may exchange jewelry within 30 days. Returns and exchanges are not allowed on custom designs, ear piercing earrings, gift cards, merchandise received via the Jewelry Replacement Plan and casino gift certificate purchases. Jewelry must be in good condition, unaltered and accompanied by the original packaging, warranty and instructions.
All refunds are credited to the same tender as the original purchase.
Credit and Debit Cards – The same account will be credited.
Check – A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
Cash – When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
Gift Card – Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law).
Trade-Ins – You will receive either your original trade-in or similar merchandise.
Exchanges Accompanied by Gift Receipt – You may return your item for a gift card within 10 days of the purchase date. You may exchange jewelry within 30 days. This excludes purchases made with Progressive Lease.
CLEARANCE PRICING POLICY – Ticketed prices refer to the original ticketed price of the merchandise and may not have resulted in sales. Intermediate markdowns may have been taken before the clearance prices shown. Clearance merchandise may have been included in previous promotions. Clearance prices are available for as long as inventory exists.